Refund policy

Refund & Return Policy

We want you to shop with confidence. Please read our refund and return policy carefully before placing an order.

Eligibility for Returns & Refunds

Customers may request a return or refund within 7 days of delivery under the following conditions:

The product is damaged
The wrong product was delivered
Items are missing from the order
The product is not as described
The product is defective or not working

Note:
Product colors and minor design variations may differ slightly due to lighting, photography, or screen differences. These minor variations are not considered defects.

Mandatory Unboxing Video

To process any return, refund, or replacement request, an unboxing video is mandatory.

The video must:

Be recorded before opening the package
Clearly show the shipping label
Clearly show the issue (damage, missing item, defect, etc.)

Requests without a valid unboxing video will not be accepted.

Return Shipping

If the issue is due to our mistake (damaged, defective, wrong item, or missing item), we will cover the return shipping cost.
Customers must contact us first and follow our return instructions.
Items sent back without approval may not be accepted.

Refund Process

Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash
Refunds are processed after verification or inspection
Processing time: 5–7 business days

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds are provided via Bank Transfer, EasyPaisa, or JazzCash
Customers must share correct payment details to avoid delays

Non-Returnable Items

Returns and refunds will not be accepted in the following cases:

Used items
Opened or tampered packaging
Products damaged due to misuse or mishandling
Clearance or discounted items
Requests without an unboxing video
Requests made after 7 days of delivery

Exchange Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

How to Request a Return or Refund

To request a return or refund, please contact us with:

Order number
Description of the issue
Unboxing video

Contact us via:

Our support team will guide you through the process.

Final Decision

All refund, return, and replacement requests are subject to review and approval. We reserve the right to decline requests that do not meet the policy requirements.