We want you to shop with confidence. Please read our refund and return policy carefully before placing an order.

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Eligibility for Returns & Refunds

Customers may request a return or refund within 7 days of delivery under the following conditions:

• The product is damaged

• The wrong product was delivered

• Items are missing from the order

• The product is not as described

• The product is defective or not working

Note:
Product colors and minor design variations may differ slightly due to lighting, photography, or screen differences. These minor variations are not considered defects.

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Mandatory Unboxing Video

To process any return, refund, or replacement request, an unboxing video is mandatory.

The video must:

• Be recorded before opening the package

• Clearly show the shipping label

• Clearly show the issue (damage, missing item, defect, etc.)

Requests without a valid unboxing video will not be accepted.

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Return Shipping

• If the issue is due to our mistake (damaged, defective, wrong item, or missing item), we will cover the return shipping cost.

• Customers must contact us first and follow our return instructions.

• Items sent back without approval may not be accepted.

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Refund Process

• Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash

• Refunds are processed after verification or inspection

• Processing time: 5–7 business days

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Cash on Delivery (COD) Orders

For Cash on Delivery orders:

• Refunds are provided via Bank Transfer, EasyPaisa, or JazzCash

• Customers must share correct payment details to avoid delays

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Non-Returnable Items

Returns and refunds will not be accepted in the following cases:

• Used items

• Opened or tampered packaging

• Products damaged due to misuse or mishandling

• Clearance or discounted items

• Requests without an unboxing video

• Requests made after 7 days of delivery

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Exchange Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

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How to Request a Return or Refund

To request a return or refund, please contact us with:

• Order number

• Description of the issue

• Unboxing video

Contact us via:

• WhatsApp

• Email

Our support team will guide you through the process.

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Final Decision

All refund, return, and replacement requests are subject to review and approval. We reserve the right to decline requests that do not meet the policy requirements.